When BPR is carried out,the consultant understands the existing process in depth and then suggests changes. This insight into the workings of the Departments is very helpful at appellate level and can be obtained by
- Recruiting former IRS officers/Superintendents into PwC
- Designing the systems itself
While all firms can adopt strategy (1), only PwC was given the chance of (2). This information is certainly of competitive advantage. Though I suppose confidentiality provisions would have been maintained, the issue arises of the proprietary of allowing a tax firm affiliate to understand and redesign the IT Dept systems.
Takeaway;- Did the ITD invite the wolf inside its henhouse? This question may take some years to answer but till then, the personnel who worked on that BPR project will be in high demand